Last Updated: 12-March-2024 This privacy policy ("Policy") describes how ("we", "us", or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide in the NeoMAX application and any of its products or services (collectively, "Application" or "Services"). It also describes your choices regarding our use of your Personal Information and how you can access and update this information. This Privacy Policy governs the manner in which we collect, use, disclose, and store personal information obtained from users of our mobile app (available on iOS and Android platforms) and website.

Information We Collect

Website Enquiry Form:

• When you submit an enquiry through our website, we may collect the following personal information:
  • Name
  • Email address
  • Mobile number
• Mobile App
  • We are colleting limited personal information from mobile app, This information is collected for app functionality
  • File (Image and Document Files): These are the files uploded by while using application
  • User Location: For Attendance / Login / App Use Location tracking perpose

Data Storage and Security

• We take reasonable measures to store and protect your personal information securely. All data collected is stored in a secure manner within our systems.
• We implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

Sharing of Personal Information:

We do not share your personal information with third parties, except in the following circumstances: With your explicit consent

• When required by law, regulation, or legal process.
• To enforce our Terms of Service or protect our rights, property, or safety.
• In the event of a merger, acquisition, or sale of our business, where the personal information may be transferred as part of the transaction. In such cases, we will notify you and ensure the protection of your personal information in accordance with this Privacy Policy.

Cookies and Similar Technologies

Our website and mobile app may use cookies and similar technologies to enhance user experience, gather usage statistics, and improve our services. By using our website and mobile app, you consent to the use of these technologies as described in our Cookie Policy.

Children's Privacy

Our services are intended for individuals aged 13 and above. If you are under the age of 13, you are not permitted to use our website or mobile app, and we do not knowingly collect personal information from individuals under 13 years old. If you become aware that a child under 13 has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our systems.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Communication

You consent to receive communications from us through emails, phone calls, messages, and WhatsApp concerning your transactions on our Website. Users must register their valid phone numbers and email addresses to facilitate such communication. We may also use your email address to send you updates, newsletters, changes to service features, and the like to provide better services.

Account Deletion Request:

Customers have the right to request the deletion of their account. To start the account deletion process, customers can send an email to it@candourootes.com.

• Process for Account Deletion: Upon receiving an account deletion request, we will verify the requester's identity for account security and privacy purposes. Once identity is confirmed, we will proceed with deleting the account.
• Retention Period: Deleted accounts and associated data will be kept for a specified duration 15 days in case the customer decides to reverse the deletion. After this period, all account-related data will be permanently and irreversibly deleted from our systems.
• Confirmation of Deletion: After completing the account deletion, the customer will receive a confirmation email at the provided address during the deletion request. This email will serve as proof that the account has been successfully deleted from our systems.
• Data Erasure: Reasonable measures will be taken to erase personal data associated with the deleted account, such as user profile information, transaction history, and any other data collected while using our services.
• Exceptions: Certain data may be retained even after account deletion to comply with legal obligations or to resolve disputes. However, only strictly necessary data for these purposes will be retained.
• Contact Information: For account deletion requests or any inquiries regarding privacy matters, please contact us at it@candourootes.com

Use of Location Data for Delivery Tracking

We collect and use location data for specific purposes. The Follwing sections detail the use of loction data:

• a. Attendance Tracking Attendnace Clock In and Clock out location.
• b. Login Tracking User Login and Logout Location

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please click here to contact us